Frequently asked questions

Where can I find the current Suntago Bus schedule? What is the cost of a bus ticket to Suntago from Warsaw, Aleje Jerozolimskie 56? What is the cost of a bus ticket to Suntago from Żyrardów? How to purchase the Suntago Bus tickets? How to get to the Suntago Water Park by bus? How to get to Suntago Water Park by car?

Can I rent a towel, bathrobe or swimming accessories on-site? How can I schedule a treatment at Suntago Wellness & SPA? Is there a store at Suntago Water Park? What can I buy in it? Is smoking allowed at the Suntago Water Park? Is there a map available to help me navigate the Water Park? Where can I find a lost item? What are the Suntago Water Park opening hours?

How do I book a visit for an organized group? How can I change the arrival date on a ticket? Can I edit the ticket? Do I need to print a ticket? What should I do if I don't receive my online tickets by email after completing the purchase? How to buy a Suntago ticket?

Are there electric car charging stations in Suntago's parking lot? Can I park my vehicle in Suntago's parking lot for more than a day? Can I park my motorcycle or bicycle in Suntago's parking lot? Can I park my RV in the Suntagos' parking lot? How much does that cost? What can I do in case of Suntago's parking lot terminal or barrier failure? Do I have to pay the parking fee as a guest of Suntago Village? What is the fee for a lost or destroyed parking ticket? Do I have to pay the parking fee as a holder of the Unlimited or Unlimited+ card? How much time do I have to leave after paying for parking? Is there a fee for using Suntago's parking lot? Where can I find the parking regulations? Is the Suntago's parking lot guarded?

What can I do if I lose the payment band? How is the payment band settled? How to increase the maximum payment band's balance? What is the maximum payment band's balance? Can I take the payment band off? What is the payment band and how does it work?

Can I use a value voucher to purchase an Unlimited card? What is the shipping time of the value voucher? How long is the voucher valid? How to redeem the voucher? What can I use the value voucher for?

Can I purchase tickets using a currency other than PLN? How can I get an invoice for the ticket purchase? Do ticket prices change on vacations or days off?

Are there lifeguards at the Water Park? Are there paramedics at the Water Park? I'm pregnant, what attractions can I enjoy? Can I enjoy the attractions wearing my glasses or contact lenses? What are the health contraindications for using the Suntago's attractions?

How to check the availability of attractions? What hours are the attractions open? What attractions are suitable for children aged 0-5? The attraction is closed, what happened?

What attractions are dedicated to children aged 0-5? Can I buy swim diapers at the Suntago Water Park? Can I bring food for my child to the Water Park? What is the minimal age to visit Suntago? Can I bring a stroller into the Water Park?

Are there designated parking spaces for people with disabilities in Suntago's parking lot? As a caregiver for a person with a disability, am I eligible for discounts? What disabilities is the park designed to accommodate? As a person with a disability, am I eligible for discounts?

Are there gluten- or lactose-free options available in Suntago restaurants? Are there vegan and vegetarian options available at Suntago restaurants? Can I book a table at Suntago restaurant? What restaurants are located in the Water Park?

Can I enter the Water Park with my own alcoholic beverages? Where are the bars located? What types of alcohol can I purchase in Suntago? Can I consume alcoholic beverages in the park?

Can I bring my own food and drink into the Water Park? I bought a beverage in the dining area. Can I take it to the Water Park? How should I dress when entering the dining area? How can I pay in bars, restaurants and catering outlets?

Do Suntago Village guests receive discounts on tickets? Is there a store in Suntago Village? Can I pick up the entrance ticket booked with the accommodation before checking in at the Suntago Village? What is the equipment of the kitchenette in Suntago Village's bungalows? What are the working hours of the Suntago Village reception? Are the Suntago Village bungalows heated in winter? How can I reschedule my Suntago Village reservation? How long is a Suntago Village hotel day? Can additional beds be added to the bungalows? Where is the Suntago Village located?

Email addresses for marketing and PR department What are the phone numbers for Suntago Water Park and Suntago Village? Booking a visit for an organized group How do I contact the Suntago Water Park and the Suntago Village?