Frequently asked questions

You can purchase tickets using any currency. However, it's possible only during a card payment.

When buying tickets online, select "I want an invoice for my company" in the "Order and payment" step and enter the necessary data. The invoice will be automatically generated and sent to you by email along with your purchased tickets. Please note that the invoice cannot be modified after it has been issued. You won't be able to change the date of purchase, buyer's information, or item list. 

Any natural person will automatically receive a personal invoice by email. If you want to include an address on such an invoice, click "Add your address to personal invoice" in the "Order and payment" step of your purchase. 

For in-person purchases at Suntago's ticket office, please let our staff know if you need a company or individual invoice before the transaction begins.

Weekend prices apply during the summer and winter holiday periods, national holidays, school holidays, weekends, and long weekends. Remember to check the Suntago's current opening hours before your visit.

Lost payment bands must be reported at Suntago's ticket office immediately. The cost of a lost payment band is 50 PLN plus the settlement for the band's remaining balance.

Settle your payment band's balance before leaving the Water Park at the ticket office or using one of the automatic pay stations at each locker room entrance. Please note that the pay stations only accept card payments.

The maximum payment band's balance can't be increased. However, the balance is renewed upon settling the payment band.

Each payment band has a maximum balance based on the ticket type, set as follows: 

• Kid under 16 (up to 90 cm) – 0 PLN 
• Kid under 16 (up to 120 cm) – 50 PLN 
• Kid under 16 (above 120 cm) – 50 PLN 
• Teenager (16 - 18 y.o.) – 150 PLN 
• Adult - 500 PLN

We highly advise against taking the payment band off, as it is necessary to access the locker, zones, attractions, and payments in the Water Park.

The payment band is a universal proximity key that allows access to zones, attractions, and lockers in changing rooms, as well as making payments in the Water Park.

Yes, the Unlimited card can be purchased with the value voucher. Additionally, you can also purchase the special Unlimited card voucher at https://parkofpoland.com/en/vouchers#card

The shipping time for physical vouchers is up to 14 days from the order date. After ordering a physical voucher, you will receive an email confirmation immediately, along with an electronic copy of the voucher.

The expiration date is printed on each voucher. You can easily verify the date and the voucher balance by clicking on "Vouchers" in the "Tickets & Offer" tab: https://parkofpoland.com/en/vouchers

You can redeem your value voucher in 2 ways: 

1. Online: Click „I have a value voucher” in the last step of your order. 
2. In-person: Head with your voucher to our ticket office.

You can use the value voucher to cover all costs associated with a visit to Suntago, excluding purchasing another value voucher and accommodation at Suntago Village. This includes e.g. entrance tickets, restaurant bills, towel and bathrobe rentals, purchases at the Suntago Gift Shop, and treatments at the Suntago Wellness & SPA.

You can check the availability of individual attractions in all our zones in the "Things to do" tab: https://parkofpoland.com/en/attractions

You can check the opening hours of individual attractions in all our zones in the "Info & Help" tab: https://parkofpoland.com/en/information

Children as young as 5 years old can enjoy a variety of Suntago attractions with their parents, including the Mamba Adventure River, wave pool, bubble pool, two wading pools, and the Pirates Playground. 

In the summer, our Jamango zone outdoor area features pools, a wild river, and a water playground for kids to enjoy. 

You can find more details about the children's attractions, including their specific age, weight, and height limits in the "Things to do" tab: https://parkofpoland.com/en/attractions/

The comfort and safety of Suntago guests is our top priority. Therefore, we encourage strictly following procedures and using all park attractions responsibly. 

We may need to temporarily close an attraction for safety reasons in case of non-compliance or bad weather conditions. The attraction is also closed during maintenance work to ensure it remains in perfect working order for safe usage. 

You can check the attraction's availability in the "Things to do" tab: https://parkofpoland.com/en/attractions/

Yes, a team of qualified water and medical lifeguards is responsible for ensuring the safety of our guests.

Suntago has one medical facility in the Jamango zone. In case of emergencies, please seek the assistance of the nearest staff member.

If you are pregnant, please avoid using attractions involving high altitudes and speeds, especially the slides in the Jamango zone. Please consult your attending physician's guidelines before using the Saunaria zone and selected pools to ensure your activities align with your current health condition.

Please store your glasses safely before using our slides or saunas. You can leave your belongings on dedicated shelves in each zone. We don't recommend wearing contact lenses in the sauna.

Suntago offers a wide range of attractions for all guests. However, please note that some of these attractions may not be suitable for individuals with certain health conditions, such as those with difficulty using specific saunas or slides. Before enjoying the attractions, we encourage you to consult the regulations available at https://parkofpoland.com

Children as young as 5 years old can enjoy a variety of Suntago attractions with their parents, including the Mamba Adventure River, wave pool, bubble pool, two wading pools, and the Pirates Playground. 

In the summer, our Jamango zone outdoor area features pools, a wild river, and a water playground for kids to enjoy. 

You can find more details about the children's attractions, including their specific age, weight, and height limits in the "Things to do" tab: https://parkofpoland.com/en/attractions/

You can buy swim diapers at the two Suntago Gift Shops: in the main lobby or the Jamango zone.

You can bring special-purpose food for children under 3 years old and for people with food allergies.

Suntago doesn't have any minimum age restrictions. We welcome children of all ages. 

However, only children aged 13 years and older can visit Suntago independently. Each of those younger guests who want to enjoy Water Park attractions on their own should bring proof of age and written permission from their parent or legal guardian.

Unfortunately, strollers are not allowed in the pool area due to sanitary regulations. Please leave the stroller in a designated area behind the ticket office. You can enter the Water Park with your child in a baby car seat or baby carrier.

Yes, we have designated parking spaces directly at the Suntago entrance for guests with disabilities.

As a caregiver, you are eligible for the same discount as a person with a disability. Simply select the "Disabled" option when configuring your order for both disabled and caregiver tickets in our tickets creator: https://parkofpoland.com/en/creator

Our Water Park is committed to being inclusive and accessible to everyone. While most of the Suntago attractions are designed to be enjoyed by people with disabilities, there are some high-difficulty attractions that require full mobility. 

As a result, we advise pregnant guests, guests with health issues, and guests with disabilities to avoid these particular attractions. The complete list of attractions is available in the "Things to do" tab: https://parkofpoland.com/en/attractions

We provide wheelchairs, dedicated gates, and elevators within the park to assist guests with disabilities. 

Our staff is also trained to operate lifts that help guests access various attractions.

Yes, as a person with a disability over 16 years old, you can enjoy discounted entrance tickets. Simply select the "Disabled" option when configuring your order in our tickets creator: https://parkofpoland.com/en/creator/

Guests are strictly prohibited from bringing their own food and drink to the Water Park. If our staff discovers any violations of this rule, we reserve the right to expel you from the Water Park without any reimbursement. 

However, please note that you can bring special-purpose food for children under 3 years old and for people with food allergies.

All of Suntago's restaurants, bars, and catering outlets have designated seating areas, which also serve as the boundaries for the dining areas. For safety reasons, it's strictly forbidden to take any food, drinks, and utensils outside the dining area, including pool bars.

When entering Suntago restaurants, guests are expected to wear flip-flops and either a bathrobe or a T-shirt.

You can pay for meals and drinks at Suntago with your payment band, which you'll need to settle while leaving the Water Park.

While we currently don't offer gluten-free options, we welcome guests with such dietary restrictions to bring their own food and enjoy it in the Water Park.

While each Suntago restaurant menu includes meatless dishes, we do not currently offer specific vegan options. We provide a list of allergens and detailed dish specifications on-site at the restaurant or catering outlets.

We apologize, but we do not take table reservations at our restaurants.

Suntago has 4 restaurants. In the Jamango zone, we encourage you to visit Va Bene, Poleczka, and Asiatica restaurants. Additionally, there are numerous catering outlets, such as Pirate Snack Bar, Juice Bar, Sweet Corner, and Ice Cream Point. We also invite our guests to enjoy BBQ Station and Siesta Truck in the Jamango outdoor zone during the summer. In the Relax zone, you will find the Arizona American Burgers restaurant. 

If you have a ticket to the Relax and Saunaria zones, you can access every restaurant and catering outlet in the Water Park. 

You can learn more about Suntago restaurants at https://parkofpoland.com/en/attractions/restaurants. 

Bringing and consuming your own alcoholic beverages in Suntago is strictly prohibited. Drinks bought in restaurants, bars and catering outlets should only be consumed in designated areas.

Suntago bars are located in 2 zones. 

In the Jamango zone, you can find an indoor pool bar (open all year), an outdoor pool bar, and a Rooftop bar (open during the summer). 

In the Relax zone, you'll find the indoor pool bar (open all year), the outdoor pool bar (open during the summer) and the Martini Bar (open all year).

We offer beer, wine, cocktails and shots.

You may only consume alcoholic beverages purchased within Suntago's restaurants, bars, and catering outlets while visiting. Bringing and consuming your own alcoholic beverages in the Water Park is strictly prohibited.

Guests staying at Suntago Village enjoy a 10% discount when purchasing one-day entrance tickets and a 50% discount on second-day tickets when buying them in advance for a two-day visit. These discounted tickets guarantee entry and can be purchased at the Suntago Village reception. For more details, feel free to inquire at the reception desk.

The central building at Suntago Village houses a grocery store and a coffee, tea and snack area.

Suntago Village hotel day starts at 15:00 (check-in) and ends at 11:00 (check-out). 

You can arrive early (even first thing in the morning!), park your car in the Suntago Village parking lot and pick up your entrance ticket and payment band at the Suntago Village reception. Then, you can take a free electric bus to Suntago Water Park.

The Suntago Village's bungalows are equipped with a full kitchenette including an induction hob, refrigerator, microwave, kettle, and kitchen accessories.

The Suntago Village reception is open 24/7.

All Suntago Village's bungalows are heated in winter. Additionally, guests can control the temperature using wall-mounted control panels located near the entrance.

To reschedule your stay at Suntago Village, please contact us by email at [email protected].

Suntago Village hotel day starts at 15:00 (check-in) and ends at 11:00 (check-out). You can extend your stay until 12:00 for an additional fee of 100 PLN, depending on bungalow availability.

The bungalows are equipped with either a large king bed or two single beds, along with a double sofa bed, allowing accommodation for up to four people. An infant crib can be provided upon request, depending on its availability. 

To reserve an infant crib when booking your accommodation, please contact us by email at [email protected]

Suntago Village is located at 57 Żukowska Street, 96-320 Świnice, just 600 meters from Suntago Water Park. Village guests can reach the Water Park by taking a free electric bus.

[email protected] 

[email protected]

Call +48 22 122 0288. Our consultants are available Monday through Friday from 10:00 to 17:00.

To inquire about arranging a group visit, please contact us by email at [email protected]. 

Please note that school visits require a minimum of 15 people, while other organized groups must have at least 25 participants.

You can reach us through our social media platforms (Facebook, Instagram) or via chat at https://parkofpoland.com/en/contact