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Frequently asked questions

  • FAQ
  • Accommodation
  • Bon Turystyczny

General Information

Suntago Water Park

  • Monday - Thursday 10 AM to 9 PM; Fridays 10 AM to 10 PM, Saturdays 9 AM to 10 PM; Sundays and bank holidays 9 AM to 9 PM

  • All items found by our staff are registered and delivered to the ticket office. Please be advised that for hygiene reasons wet towels, bath robes and bathing suits will be stored for a maximum period of 30 days, after which they will be handed over for disposal.

  • Yes, a paper map that will help you navigate the park can be found at the cashdesk. A large map is located at the entrance to the Park. You can also always count on the help of our employees.

  • Only in places designated for it.

How to get to the Park?

  • You can reach us from Warsaw and Łódź by car, taking the S8 route and the A2 motorway.

  • Choose a “Suntago” bus. The stop is located at Aleje Jerozolimskie 56 Warsaw.

  • From the Warszawa Centralna or Warszawa Śródmieście railway station go to the Żyrardów station. From the Żyrardów station change to the "Suntago" bus, which goes directly to the park.

  • Traveling from another country, select one of the following international airports, and then get to the Park by choosing a bus, car or train: Warsaw - Chopin Airport (30 km) Modlin airport (70 km) Łódź (100 km) Radom (100 km)

Parking

  • Don't worry. Our parking fits around 2500 cars, which means it's bigger than the parking offered by many malls in large Polish cities. However, if you can't find any free space, we recommend that you leave your car on the surface parking (the security will show you the way).

  • Yes, but the infrastructure for servicing RVs is not ready yet.

  • Parking is available for our guests 30 minutes before the opening of the Park and should be left no later than 30 minutes after the closing of the Water World.

  • Parking is free for guests of the Park.

Payments

Tickets and pricing

  • Yes, but only if you pay by card.

  • School groups receive one free admission ticket for the guardian for every ten children.

  • You are entitled to the same discount as the person in your charge.

  • You can buy a ticket online (one day in advance) or upon arrival at the Park of Poland ticket office.

Payment band

  • The band is a universal key that allows access to the zones, lockers in the cloakroom and to make all payments within the Park.

  • We do not recommend removing the band, because access to the cabinet, attractions and all payments is possible only with its use.

  • If the wristband is lost, you must report it to the Park ticket office as soon as possible to block its further use and charging your account.

  • No. The band should be left at the ticket office at the exit of the Park, thus settling all payments made using it.

In Suntago Water Park

  • No, during your stay at the Park you will make payments using a special wristband received at the entrance. Card payments are possible in the Wellness&SPA zone. There is also an ATM on the Park premises.

  • At the cash register of the Park you can make a payment in cash or by card.

  • Yes, at the request of our guests we can prepare an invoice.

Attractions

Things To Do

  • Park of Poland offers a wide range of attractions for everyone. Some of them may not be for you if due to health reasons you cannot, for instance, use certain types of saunas or extreme slides. Before using an attraction, familiarize yourself with its rules.

  • Pregnant women should not use the attractions that allow them to stay at high altitude and achieve high speeds. This mainly applies to the slides in the Jamango area. Using the Saunaria zone and selected pools should be in accordance with the current state of health and the guidelines of the attending physician.

  • Our rental shop offers towels and bathrobes. Flip-flops and other accessories can be purchased on the Park's premises.

  • The comfort and safety of Suntago guests is our highest priority. However, one should remember about strict observance of the procedures and responsible use of all the Park's attractions. If you do not follow the instructions, sometimes we are forced to exclude the attraction from use for security reasons.

Health and safety

  • Before using a slide or sauna, leave your glasses in a safe spot, e.g. on a deck chair or in a designated storage area.

  • You will find 4 medical stations at the Park – they are marked on the map. In case of emergency it is best to approach the nearest Park staff member

  • Yes, a team of qualified lifeguards is responsible for the safety of our guests.

  • There are 4 medical points in the Park - they are marked on the map. In case of emergency, it is best to report to the nearest person from the park's staff.

Show - Live music

  • W piątek 25.09.2020 od godziny 16:00 do 22:00 wystąpią DJ GregorP & saksofonista Kacper Duraj. Atrakcje w cenie biletu wstępu do parku.

Kids & Families

Kids & families

  • Visitors can bring in special food for children up to 3 years old as well as for people with allergies.

  • Of course! You are invited to come to the Jamango zone which offers family locker rooms with baby changing tables.

  • Yes.

  • Yes.

Disabled Guests

Disabled

  • You are entitled to the same discount as the person in your charge.

  • Our attractions are prepared with various types of disabilities in mind (movement disability, hearing or visual impairment etc.).

  • Of course, visitors with disabilities can use 31 handicap parking spaces directly next to the Park's entrance.

Food & Drinks

General Information

  • You can pay for food and beverages ordered at stands and in restaurants using your wristband which will be settled upon leaving the Park.

  • No. All our restaurants have designated seating places, which are also the border of the gastronomic zone. For safety reasons, it is strictly forbidden to take any products and dishes to the park. It also applies to our pool bars.

  • It is forbidden to bring and consume your own alcoholic beverages. Alcohol bought in our restaurants and pool bars should be consumed only in designated places.

  • In all restaurants, guests are required to wear flip flops and a bathrobe or T-shirt. Entry will not be possible if the guest only wears a towel or swimsuit. The above restrictions do not apply to snack bars.

Restaurants

  • Yes, each restaurant's menu includes dishes free of meat or animal products.

  • For those who want to make a table reservation it is possible only in the A'la Carte restaurant.

  • Currently, due to the great interest in the Park, especially on weekends, the waiting time may be extended to 45 minutes. On other days you will receive your meal within 15 minutes. Together with the teams of our restaurants we are constantly working on improving and reducing this time.

Bars & alcohol

  • Yes, but only in places that sell alcohol.

Accommo­dation

Suntago Village

  • Please click on the link below for the exact Google maps coordinates of Suntago Village: https://www.google.pl/maps/place/Suntago+Village/@51.982852,20.4644519,17z/data=!3m1!4b1!4m8!3m7!1s0x4719436d301c76fd:0x56c42dfdf34c8209!5m2!4m1!1i2!8m2!3d51.982852!4d20.4666406

  • It is not possible to add extra beds to the bungalow. The bungalow has a large king-size bed or two single beds and a sofa that converts into a sofa bed for 2 adults/kids. One Bungalow provides accommodation for up to four adults. Additionally, a baby cot can be added, as per customer’s request based on availability.

  • No, the maximum occupancy is 4 adults, for a larger group we offer a Bungalow Duo that can accommodate up to 8 adults. Bungalow Duos are equipped with interconnecting doors, making this the perfect accommodation space for larger families and groups.

  • Yes. The bungalows also feature a climate control panel that allows the guest to set their preferred temperature.

Accommodation - other possible questions

  • Yes, our SunHub is your one stop shop for all your essential needs. The Hub has endless options to ensure our guests feel at home while vacationing with us. Our store offers fresh handmade grab & go items and a wide range of products to eat and drink; including beer on tap. We also have everyday fresh and packaged groceries to take back to your Bungalow. Whether it be to cook in your kitchen or have your BBQ from your own grill, our Hub offers a variety of choices.

  • Yes, your bungalow will be cleaned free of charge every third day of your stay. To service more frequently, an additional fee of 80 PLN will apply. If you require extra cleaning services please do not hesitate to ask our reception team.

  • Yes. For your security, each bungalow is equipped with an in- room safe for your valuable/personal belongings.

  • Check-in is: 15:00 Check-out is: 11:00 Late Check out: 12:00 (is upon request and availability and fee of 100PLN will be charged at reception)

Bon Turystyczny

  • Zobacz, jakie to proste! Dokonaj standardowej rezerwacji domku dzwoniąc na numer: +48 22 464 44 44 (pon. - pt. | 10 - 17) lub wysyłając email na adres: [email protected]

  • Wejdź na: https://bonturystyczny.polska.travel/lista-podmiotow i wpisz: MOYOME SP. Z O.O. Zrealizuj bon w Suntago Village, podaj numer bonu oraz kod autoryzacji płatności, który otrzymasz sms-em w momencie dokonywania rezerwacji lub podczas zameldowania.

COVID-19

COVID-19

  • In accordance with the guidelines, we have introduced restrictions on visitors to the facility at one time enabling a safe 2 meter distance. As our park is the largest facility of this type in Europe, we hope that access for all willing will not be impeded.

  • The obligation to wear masks applies to the main hall and locker-rooms (not applicable to children under 4 years of age). You don't have to wear a mask when using the park's attractions.

  • The park's space has been adapted to make it easier for guests to keep a safe distance - we have introduced a queue system for attractions, special locker sections have been separated in the cloakrooms and the staff stations have been secured with protective screens.

  • Disinfectant liquids for guests are available throughout the park. We have introduced special signs for sunbeds that have been disinfected. In addition, our staff regularly disinfects all common areas during the park's opening hours. After the park closes, the facility is fully disinfected daily.

  • There are signs in the park that will remind you of the new rules.

  • All payments in the park are made cashless and contactless, thanks to special bands and vending machines located in the locker-rooms. They enable also the final settlement of the stay in the park.

  • On warm and sunny days we use two retractable roofs that ensure constant air circulation.

  • Starting from July we are providing guests with additional outdoor space of Suntago located near the lake. In addition to extra sunbeds to relax in the fresh air, there will be a large water playground for the youngest guests of the park.

  • Follow the rules above. Please cancel your visit if you feel unwell.

* Pictures shown are for illustration purpose only.

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